JON J. PIERCE
EMAIL: JONJPIERCE@HOTMAIL.COM 16610
S. 37th WAY
PHONE: (480) 759-1750 PHOENIX,
ARIZONA
MOBILE: (480) 818-1552 85048
QUALITY MANAGER FOR WORLD CLASS QUALITY PROGRAMS & SYSTEMS
SKILLS:
TOTAL QUALITY CONCEPTS, TQC,
TOTAL QUALITY MANAGEMENT, TQM, QUALITY ASSURANCE, QA, SOFTWARE QUALITY
ASSURANCE, SQA, SQE, QUALITY IMPROVEMENT, QUALITY ANALYSIS,
QUALITY ENGINEERING, QE, QUALITY ASSURANCE MANAGEMENT, QAM, CQM, ISO 9000,
QS 9000, ISO 9001, ISO 9000-3, MIL-I-45208, MIL-Q-9858, MIL-STD-45662,
NHB5300.4, SEI CMM, QUALITY OPERATIONS, STRATEGIC PLANNING, PROJECT MANAGEMENT,
STAFF TRAINING & DEVELOPMENT, HUMAN RESOURCE MANAGEMENT, CONTRACT ANALYSIS,
CONTRACT NEGOTIATION, PROCESS AUDIT, PROCESS CONTROL, PROCESS INTEGRATION,
PROCESS MANAGEMENT, SUPPLIER AUDIT,
SUPPLIER CERTIFICATION, MANUFACTURING DEVELOPMENT, PROBLEM SOLVING, CONTINUOUS
IMPROVEMENT, DESIGN REVIEW & APPROVAL, ENGINEERING DRAWING REVIEW & APPROVAL,
CORRECTIVE ACTION, PREVENTIVE ACTION, FRACAS, CORRECTIVE ACTION BOARD,
CONFIGURATION CONTROL, CONFIGURATION MANAGEMENT, CM, MATERIAL REVIEW BOARD,
MRB, DOE, SIX SIGMA, STATISTICAL PROCESS CONTROL, SPC, TECHNICAL WRITING,
EDITING, PROOF READING, TEST MANAGEMENT.
TITLE:
TEAM LEADER, QUALITY MANAGER,
QUALITY ASSURANCE MANAGER, PROCESS MANAGER, TEST MANAGER, QUALITY ENGINEER, QE,
SENIOR QUALITY ENGINEER, PROJECT QUALITY ENGINEER, SUPPLIER QUALITY ENGINEER,
SOFTWARE QUALITY ASSURANCE ENGINEER, SQA, SQE, PROJECT MANAGER, ASSESSOR,
AUDITOR, ISO COORDINATOR, FACILLITATOR, MALCOLM BALDRIDGE ASSESSMENT
COORDINATOR
LOCATION:
PHOENIX,
AZ ARIZONA / SAN DIEGO, LOS ANGELES, SAN JOSE, OAKLAND, SACRAMENTO, CA
CALIFORNIA
CREDENTIALS:
BSBA,
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION, UNIVERSITY
OF CINCINNATI
MBA, MASTER OF BUSINESS, TECHNOLOGY MANAGEMENT, UNIVERSITY OF PHOENIX
ACCOMPLISHED
PROFESSIONAL EXPERIENCED IN ALL PHASES OF QUALITY MANAGEMENT FOR WORLD CLASS
ORGANIZATIONS. CONSISTENTLY SUCCESSFUL IN CHAMPIONING HIGHLY EFFECTIVE
QUALITY-DRIVEN PROJECTS FROM INITIAL CONCEPT AND STRATEGIC PLANNING THROUGH
CONSENSUS BUILDING, IMPLEMENTATION, AND COMPLETION ACROSS MULTIPLE FUNCTIONS
AND FACILITIES WITHIN LARGE AND MEDIUM-SIZED ORGANIZATIONS.
PROFESSIONAL EXPERIENCE:
Oversee all customer contracts from initial
proposal through project completion. Manage the design, development,
implementation, and direction of quality programs, processes, and systems
enabling commercial, aerospace, and military customers to certify the
manufacturing and development facility.
FACILITATE
COMPLIANCE WITH COMMERCIAL, NASA, NON-US, AND MILITARY QUALITY STANDARDS
INCLUDING QS 9000, ISO 9001, MIL-I-45208, MIL-Q-9858, MIL-STD-45662, NHB5300.4
(1.B, 1.C), AND SEI CMM.
MANAGE
ALL PHASES OF CONTRACT ANALYSIS, TECHNICAL WRITING, SUPPLIER APPROVAL,
PROCUREMENT CONTROL, CONFIGURATION MANAGEMENT, TRAINING PROGRAM, METROLOGY
MANAGEMENT, PROPERTY MANAGEMENT, INSPECTION, AND TESTING. DIRECTS A TEAM OF
QUALITY ENGINEERS, SUPERVISORS, AND ADMINISTRATORS.
CHAIRPERSON OF
THE MATERIAL REVIEW, CORRECTIVE ACTION, AND CONFIGURATION CONTROL BOARDS
MANAGING IMPLEMENTATION AND PROGRAM IMPROVEMENTS, PROJECT COMPLIANCE, POLICY
INTERPRETATION, CUSTOMER SUPPORT, CMM AND ISO PLANNING.
DETERMINE
ORGANIZATIONS CAPABILITY TO TAILOR ITS OPERATION TO MEET CUSTOMER
REQUIREMENTS. INTERACT AND NEGOTIATE WITH CUSTOMERS DESIGN AND PROCESS
ENGINEERING GROUPS. OVERSEE INTEGRATION OF CUSTOMERAND/OR PRODUCT REQUIREMENTS
INTO ORGANIZATIONAL ELEMENTS. CONTRACT EXPERIENCE INCLUDES CUSTOMERS FROM
COMMERCIAL, SEMICONDUCTOR, EDUCATION, MILITARY AND NASA, SPACE STATION,
AIRCRAFT AND VEHICLES, AS WELL AS COMMERCIAL AND MILITARY SHEET METAL PRODUCTS.
OVERSEE LARGE FACETS OF ISO 9001 AND CMM
PROJECTS, PERFORM CONTRACT PROPOSALS, PROCESS IMPROVEMENTS, POLICY AND
PROCEDURE PREPARATION, PROCESS ASSESSMENTS, SYSTEM AUDITING, SUPPLIER
SURVEYING, MULTI-PROJECT STAFFING AND SUPERVISION, AND COMPLIANCE FOR MULTIPLE
CONCURRENT PROJECTS.
IMPLEMENTED
INTER-DEPARTMENTAL TEAM MEETINGS TO PLAN FOR TQM (TOTAL QUALITY MANAGEMENT),
MALCOLM BALDRIDGE AWARD AND TEAMWORK FOR EXCELLENCE IMPROVEMENT PROGRAM TO
UTILIZE THE BREAKTHROUGH PERFORMANCE OFFERED BY HIGHLY RESPONSIVE WORK GROUPS
TO ACHIEVE WORLD-CLASS QUALITY.
(SOFTWARE) QUALITY ASSURANCE AND TEST MANAGER DEVISING THE ORGANIZATIONAL STRATEGIES
AND DIRECTING ALL QUALITY ACTIVITIES FROM PROGRAM AND FUNCTIONAL POSITIONS WITH
MANAGEMENT AND BUDGET RESPONSIBILITY FOR ALL PROCESS, QUALITY, AND TEST
EMPLOYEES. INCLUDES BUDGETS OF
>$1.2M AND 20+ EMPLOYEES.
MANAGED AND FACILITATED THE DEVELOPMENT
AND IMPLEMENTATION OF ISO 9000, QS 9000, AND/OR SEI CMM LEVEL II & III, AND
TQM MANAGEMENT SYSTEMS FOR AEROSPACE, AND COMMERCIAL (SEMICONDUCTOR AND
EDUCATION) ORGANIZATIONS.
MANAGE INTEGRATION & SYSTEM SOFTWARE
TEST ORGANIZATION.
DIRECTED THE ESTABLISHMENT OF VIABLE
METRICS THAT ARE BUILT ON USER
REQUIREMENTS.
PROJECT MANAGER FOR A LARGE CONTINUOUS
PROCESS IMPROVEMENT PROJECT THAT
RESULTED IN A 28% DEFECT AND REWORK REDUCTION IN SOFTWARE DEVELOPMENT IN LESS THAN
1-YEAR.
MAKE THE APPROPRIATE RECOMMENDATIONS TO
THE LEADERSHIP TEAM AND CARRY
FORWARD
THE INITIATIVES THAT WILL SUPPORT THE COMPANY STRATEGIES FOR SUCCESS.
ESTABLISHED NCS PEARSON AS AN INDUSTRY
LEADER IN PROCESS IMPROVEMENT AND HAVE BEEN THE BENCHMARK MODEL FOR OTHER
PEARSON PLC DIVISIONS.
CONDUCTED TRAINING FOR OVER 500
ASSOCIATES AT VARIOUS ORGANIZATIONAL LEVELS IN QUALITY SYSTEMS, TOOLS, AND METHODS AS WELL AS DIRECTED A
PROCESS IMPROVEMENT TRAINING EFFORT FOR 150.
PROJECT HIGHLIGHTS
INCLUDE DESIGN, DEVELOPMENT AND IMPLEMENTATION:
MUTIPLE FACILITY SEI CMM LEVEL II &
III PROJECTS.
PLANT-WIDE CONFIGURATION MANAGEMENT AND
MATERIAL REVIEW PROGRAMS,
CONFIGURATION CONTROL BOARDS, CORRECTIVE ACTION BOARDS, AND MATERIAL REVIEW
BOARDS.
MIL-Q-9858 QUALITY PROGRAM AND COST OF QUALITY PROGRAMS.
MIL-STD-45662 METROLOGY PROGRAM FOR MANUFACTURING,
LABORATORY, AND INSPECTION OPERATIONS.
NHB 5300.4(1B) QUALITY SYSTEMS.
DESIGN AND DEVELOPMENT OF AN ISO 9001 QUALITY SYSTEM.
SIX SIGMA USAGE TO OPTIMIZE SOFTWARE DEVELOPMENT PROCESSES.
QUALITY FUNCTION DEPLOYMENT TO TRANSLATE
THE VOICE OF THE CUSTOMER TO DESIGN AND PRODUCE PRODUCTS THE CUSTOMER WANTS.
MANUFACTURING TRAVELERS AND QUALITY
INSTRUCTIONS FOR ALL PRODUCT LINES TO IDENTIFY REQUIRED OPERATIONS, AND
WORKMANSHIP STANDARDS.
DOCUMENTATION PROGRAM CONTROLLING THE
CHANGE, RELEASE, RECALL, AND FILE MAINTENANCE OF CUSTOMER AND COMPANY DOCUMENTS
PROPERTY CONTROL PROGRAM TO STORE,
SERVICE, AND MAINTAIN CUSTOMER/GOVERNMENT PROPERTY.
MIL-I-45208 QUALITY SYSTEM AND INSPECTION PROCEDURES.
MANAGE THE DESIGN,
DEVELOPMENT, AND INSTRUCTION OF TRAINING PROGRAMS INCLUDING:
CMM TAILORED PROCESS
SOFTWARE INSPECTION
SYSTEMS DEVELOPMENT LIFE CYCLE
WORK HISTORY:
2001 PRESENT QUALITY ASSURANCE MANAGER
NCS PEARSON,
MESA, ARIZONA
1998 2001 PROCESS, QUALITY
& TEST MANAGER
MOTOROLA
SEMICONDUCTOR PRODUCTS SECTOR, PHOENIX, AZ
1995
1998 SENIOR
QUALITY ENGINEER
HONEYWELL SATELLITE SYSTEM
OPERATIONS, GLENDALE, AZ
1992 1998 OWNER/MANAGER
ARIZONA ELECTRONICS, PHOENIX, AZ
1987 1992 PROJECT QUALITY
ENGINEER
RAYTHEON (HUGHES
AIRCRAFT), SANTA MARIA, CA
1985 1986 SUPPLIER QUALITY
ENGINEER
LOCKHEED
MARTIN MISSILES & SPACE, SUNNYVALE, CA
1983 1985 QUALITY
ENGINEER
NATIONAL INSPECTIONS & CONSULTANTS, AVILA
BEACH, CA
CONTINUING EDUCATION:
MOTOROLA UNIVERSITY
SEI CMM ASSESSMENT, QS/ISO 9000, SAP MM,
BOM, ASAP, REQUIREMENTS ENGINEERING
HUGHES AIRCRAFT
BENCHMARKING, STATISTICAL PROCESS
CONTROL, PROCESS MODELING & SIMULATION
ASQ
CERTIFIED QUALITY MANAGER REFRESHER
SANDLER TRAINING
CONTINUOUS EDUCATION PERSONAL DEVELOPMENT
SKILLS TRAINING
AFFLIATIONS:
AMERICAN SOCIETY FOR QUALITY
COMPUTER SKILLS:
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